Jira Service Management

Jira Service Management

Jira Service Management structures requests, incidents, changes, problems, knowledge bases, SLAs and service portals for IT, support, business and operations teams.

This page keeps the Jira Service Management name while mentioning Service Collection for indexing and future Atlassian naming.

Ovyka helps with licensing choices, portal configuration, handling workflows, automations, Assets and ITSM practices adapted to your organization.

Portal and requester experience

We help design clear request catalogues, useful forms, efficient queues, usable SLAs and coherent links with Confluence.

• request catalogues and forms
• queues and automations
• SLAs, reporting and satisfaction measurement
• Confluence knowledge base

ITSM, Assets and governance

Ovyka can integrate incident, change, problem, request, knowledge, asset management and CMDB processes when these use cases are relevant.

• incident, change, problem and request management
• Assets, CMDB and service repositories
• permissions, roles and operating models
• integrations with monitoring, identity or business tools

Integration with Jira and Confluence

Jira Service Management works best when requests, delivery teams and documentation are connected. Ovyka helps connect the portal with Jira and Confluence without creating unnecessary duplication.

Support and continuous improvement

After deployment, Ovyka can provide training, administrator assistance, TMA and continuous improvement for your service platform.

• requirements framing and licensing choices
• configuration and administrator best practices
• user and administrator training
• recurring support and TMA (third-party application maintenance)